Queen West Animal Hospital adheres to a Personal Information Policy in accordance with the requirements of the Personal Information Protection and Electronic Document Act.

Clients are requested to sign a form consenting to the collection, use and disclosure of personal information (such as home telephone number and address) in accordance with the purposes set out in the Policy, which include the following:

i) maintaining complete and accurate client files, and complying with the requirements of the College of Veterinarians of Ontario, the Veterinarians Act and regulations under the Act;

ii) providing goods and services to veterinary clients, including contacting clients to schedule appointments and follow up on patient treatment, billing for goods and services and notifying clients about new services and promotional offers; and

iii) communicating and working with third parties providing veterinary medical or other services to clients, including other veterinary facilities and insurance companies which may pay for all or part of the cost of such services.

Clients are ensured that:

i) personal information will not be used or disclosed for purposes other than those for which it was collected, except with client consent, or except where use or disclosure is required by law;

ii) The client has the right to view their personal information and have it amended, if inaccurate or incomplete; and

iii) a copy of the Policy will be provided on request.